Subject: English Language Test - Sharda Sharda
From: Sharda Sharda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 02:58:33 -0400

Foreign Language
Screening Test

Name

Sharda
Sharda    /  (91) 8586965049    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

First we apologise for delay for his product,If the customer
address is wrong then we have to coordinate with customer on call for confirm
the correct address and after that we will try to deliver his product as soon as
possible and given to assurance to deliver his product soon.

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

First we have to apologise  for this cause.
and after that we have to coordinate with our team for this caused and after
that notify the customers to replacement or return this product by
mail.