Subject: Re: English Language Test - Manav .
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 28 Apr 2022 23:57:00 -0700 (MST)

sound ok ,fresher can consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Saturday, April 23, 2022 5:53:08 PM 
Subject: Fw: English Language Test - Manav . 

interview 

From: Manav . <[email-masked]> 
Sent: Saturday, April 23, 2022 2:19 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Manav . 

	
	
			Foreign Language Screening Test 
		
	Name 	Manav . / (91) 8742976989 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello [Name of the customer], 

I apologize for the delay of in the delivery of your order. I've looked into the issue and found that the address provided was wrong thus causing a delay by the courier service. Let me know if this is the right address [Previous Address], if not please send me the correct address so we can deliver it as soon as possible. Once again, I sincerely apologize for the inconvenience. Please let me know if there is anything else I can help you with. 

Have a great day, 

Manav 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi [Customer Name], 

I'm very sorry you had this experience, customer satisfaction is always our first priority at Homebox. I have already made a replacement request for your cabinet as it is the best we can do for you. Your unit will be replaced with a new unit in 2-3 working days. Thank you for your patience and let me know if i can help you in any other way. 

Have a great day, 
Manav