Subject: English Language Test - Keshav Verma
From: Keshav Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 02:51:31 -0400

Foreign Language
Screening Test

Name

Keshav
Verma    /  (110092) 7983770677    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi ( customer's name )

I would like to apologise for the trouble you faced.

As i can see the order shipped by us on time and was out for delivery but
because of the difficulty to find your address your order could not deliver on
time.

So, the order delivered back to the courier company but i have requested the
company to deliver the order back to you.

It would be great if you can share the details of your address and number to
contact you again so that you do not face any kind of trouble getting your
product this time.

Thank you.

Cheery E-commerce Services Pvt Ltd.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

I understand your concern and i will look forward to it. I'll contact the
homeback team and will see what's in your hand.

If the problem you faced is because of the fault of their team then we can see
what we can do according to the policy of the company.

Thank you.

Homebox