Subject: Arabic Language Test - Husam Alalloush
From: Husam Alalloush <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 02:23:59 -0400

| | Foreign Language Screening Test

Name | Husam Alalloush    /  (0091) 6364158042    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
your order has been shipped to you since 14 days, But It seems that your address information is wrong and the courier were unable to deliver it to you.
Please provide us with your correct address and we will initiate the delivery process again.
Regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
We are very sorry to hear that,
We will replace the scratched one with a new TV cabinet for you and the team will come to installed at the earliest.

Please let us know if you need any further information.
Thanks for shopping with us.

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