Subject: Tech Support Candidate - Kiran Upadhyay
From: Kiran Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 02:23:57 -0400

Tech Support
Test

Name

Kiran
Upadhyay

E-mail

[email-masked]

Phone Number

(302020) 9413852632

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

JAIPUR

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Vaibhav Global Limited,
Jaipur

Customer care executive

20th March, 2022

23k

Previous Employer 2

TELEPERFORMANCE DIBS,
Jaipur

Technical support executive

1st September, 2021

16k

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. First, let's figure out where the problem is :
any particular website issue or web browser issue.

2. The problem only happens with certain websites then :-

*Try clearing Firefox's or any web browser cookies and cache.

*The website loads but doesn't work properly.

*The problem only happens on a secure (https) website.

3. For example- The problem only happens in Firefox.

*To check your connection settings in Firefox.

4. For example - If the problem happens in all web browsers.

*This is probably a problem with your Internet connection as Firefox and other
browsers can't load websites for some troubleshooting suggestions.

5. Other, less common problems-

*A website reports that Firefox is outdated, incompatible or not supported.

* Malicious website errors or offline mode.

* The page isn't redirecting properly or content encoding error.

* This address is restricted or DNS cache is invalid.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

* Swipe
down from the top of the screen.

* Touch and hold Bluetooth .

* Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

* Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate
for customer service or technical support job?

There are
a lot of factor to be considered for someone to be a great candidate of a
customer service or technical support job.

* First, I think is experience, you can always have a better trust to someone
who has experience of doing something and their achievements on that experience
is a great factor too.

* Second is attitude, a person with a positive personality will always be a good
factor to any job. Someone who sees every problem as an opportunity to improve
or showcase their skill is a great addition to a company.

* Lastly, education, though it is very important to some that you finished at
least a diploma it doesn't necessarily to others. Some companies gives priority
to trainings that are particular to the job you are applying.

On a
scale of 1 - 5 please rate your fluency in spoken English

4