Subject: English Language Test - Nimish Gupta
From: Nimish Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 01:55:21 -0400

| | Foreign Language Screening Test

Name | Nimish Gupta    /  (+91) 9911664902    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

hello sir/mam
hope you are well

I am customer representative of baby shop, please ensure your address details are correct. Our courier partner had faced Difficulties to deliver your order and also update your mobile number that our courier partner will contact you in which they feel difficult to find your address.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

hello sir /mam
hope your are well

Firstly, our team cannot do these type of things, they are professional. i will can't give your money it is not our policy to do that. As you said replace with the new unit, our team will check that scratches were trure or not.

| |