Subject: Fw: English Language Test - Nagamma S
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 28 Apr 2022 13:56:40 +0000

interview
________________________________
From: Nagamma S <[email-masked]>
Sent: Thursday, April 28, 2022 5:37 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Nagamma S

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Nagamma S    /  (110083) 8800299327    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Ma’am

Greetings

We are really very sorry for the inconvenience occurred to you. As per my knowledge we have delivered the courier on the same address which was mentioned by you at the time of ordering the product. But definitely we’ll look into that and will surely send you courier on your address and kindly let us know the correct address .
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear sir,

Greetings

We are really very sorry for the inconvenience occurred to you. As you have mentioned that there are so many scratches on the cabinet so kindly share the picture of the same. We look into that and definitely resolve the problem.