Subject: Re: Tech Support Candidate - Neha .
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 28 Apr 2022 05:52:12 -0700 (MST)

sound ok,can consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, April 26, 2022 4:09:41 PM 
Subject: Fw: Tech Support Candidate - Neha . 

interview 

From: Neha . <[email-masked]> 
Sent: Tuesday, April 26, 2022 12:48 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Neha . 

	

	
			Tech Support Test 
		
	Name 	Neha . 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9540829703 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Sector 25 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Taboola 	Associate Technical Support 	May 31 	
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will check if the user internet connection working fine 
2.if yes. I will clear the cache and cookies from the browser and reload page 
3. If still showing same error i will check if there is any vpn connection exists. 
4. I will do the root cause analysis .If the error is 403 or 500 
5. I will check if the URL is right or not 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Click on bluetooth icon on the phone 
2. Click connect 
3. Turn ON bluetooth speaker 
4. Click on connect 
5. Try finding speaker name on the bluetooth pairing available list and then connect 
	What according to you makes you a good candidate for customer service or technical support job? 	1.good communication skills 
2. Patience while handling customers 
3. Confidence 
4. Good technical knowledge 
5. Update with technology 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4