Subject: Re: English Language Test - Utkarsh Kumar Singh
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 28 Apr 2022 04:24:16 -0700 (MST)

sound ok,fresher,stay in Rudrapur,cannot relocate so early 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Thursday, April 28, 2022 2:23:50 PM 
Subject: Fw: English Language Test - Utkarsh Kumar Singh 

interview 

From: Utkarsh Kumar Singh <[email-masked]> 
Sent: Thursday, April 28, 2022 2:07 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Utkarsh Kumar Singh 

	
	
			Foreign Language Screening Test 
		
	Name 	Utkarsh Kumar Singh / (363153) 7017620657 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Answer: 

sir/mam 
we tried to reach at your location to give you yours ordered handbag unfortunately our delivery boy is unable to find your location and contact. Kindly set and check your delivery location again and call on 9 to pick your order 

Hope it help 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	
Dear Abdul, 
I am sorry to learn that your TV cabinet that you have purchased from us has scratches on it. 

I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened. 

I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused. 
Please let us know if you have any additional questions, concerns, or comments. 
Warm Regards, 
Homebox team