Subject: Re: Tech Support Candidate - Aishwarya Nemade
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 28 Apr 2022 04:17:42 -0700 (MST)

ok comm,did not find smart 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Thursday, April 28, 2022 2:27:58 PM 
Subject: Fw: Tech Support Candidate - Aishwarya Nemade 

interview 

From: Aishwarya Nemade <[email-masked]> 
Sent: Thursday, April 28, 2022 1:32 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Aishwarya Nemade 

	

	
			Tech Support Test 
		
	Name 	Aishwarya Nemade 
	E-mail 	[email-masked] 
	Phone Number 	(91) 7276481496 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Mumbai 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
IT support 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	eClinicalWorks 	Software Specialist 	4th may 2022 	32000 
Previous Employer 1 	Primus Global 	Transition process Representative 	20th March 2020 	16000 
Previous Employer 2 	Joules to Watt business solution 	GIS Analyst 	31st August 2019 	14000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1: I will check website is correct or incorrect. 
Step 2: I will check internet is enable or disable. 
Step 3: If there is any vpn, I will validate as a user I am connected with VPN or not. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1: Turn on Bluetooth on your phone. 
Step 2: Turn on power of your Bluetooth speaker. 
Step 3: Search for Bluetooth name on your mobile phone. 
Step 4: Pair device. 
	What according to you makes you a good candidate for customer service or technical support job? 	1: Good understanding of customer requirements 
2: Good Problem solving skill. 
3: Good convincing skill. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4