Subject: Re: Tech Support Candidate - Aindrila Guha
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 28 Apr 2022 03:32:08 -0700 (MST)

good comm skill,sound smart ,shared feedback in sheet 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Thursday, April 28, 2022 3:01:33 PM 
Subject: Fw: Tech Support Candidate - Aindrila Guha 

interview 

From: Aindrila Guha <[email-masked]> 
Sent: Thursday, April 28, 2022 10:41 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Aindrila Guha 

	

	
			Tech Support Test 
		
	Name 	Aindrila Guha 
	E-mail 	[email-masked] 
	Phone Number 	(91) 7044594656 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Kolkata 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
Microsoft Office 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Dell EMC 	Senior Technician 	currently working 	45k 
Previous Employer 1 	Convergys 	Senior Engineer/customer support associate 2 	11th Nov, 2020 	23k 
Previous Employer 2 	Concentrix 	Customer support associate 	22nd Feb, 2018 	
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Close the other tabs, extension, and apps 
2. Restart chrome 
3. Check for malware 
4. Open the page in another browser 
5. Check if there is any network issues or the internet is fine 
6. Try to open any other website, whether it’s opening or not 
7. Check the website URL is correct 
8. Try on incognito browser 
9. Check whether the URL is blocked or not or any antivirus is blocking it 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Go to settings 
2. Tap the Bluetooth option 
3. Turn on the Bluetooth 
4. A list of available device will appear 
5. If your speaker name is not listed, make sure the speaker is turned on. If not turn on the speaker and check 
6. Select the speaker name and it will connect with the mobile 
	What according to you makes you a good candidate for customer service or technical support job? 	Its all about the confidence in addition to my prior technical experience. I am a soft spoken and good listener. I know how to resolve the queries within a short period of time. I am a team builder and always helpful towards my team. 

I have advanced skills with customer support tools like sales force and delta. Also, I have four years of experience as a technical/customer support specialist. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5