Subject: Fw: Tech Support Candidate - Aindrila Guha
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 28 Apr 2022 09:31:33 +0000

interview
________________________________
From: Aindrila Guha <[email-masked]>
Sent: Thursday, April 28, 2022 10:41 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Aindrila Guha

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Aindrila Guha
E-mail  [email-masked]
Phone Number    (91) 7044594656
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Kolkata
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Microsoft Office
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Dell EMC        Senior Technician       currently working       45k
Previous Employer 1     Convergys       Senior Engineer/customer support associate 2    11th Nov, 2020  23k
Previous Employer 2     Concentrix      Customer support associate      22nd Feb, 2018
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Close the other tabs, extension, and apps
2. Restart chrome
3. Check for malware
4. Open the page in another browser
5. Check if there is any network issues or the internet is fine
6. Try to open any other website, whether it’s opening or not
7. Check the website URL is correct
8. Try on incognito browser
9. Check whether the URL is blocked or not or any antivirus is blocking it
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Go to settings
2. Tap the Bluetooth option
3. Turn on the Bluetooth
4. A list of available device will appear
5. If your speaker name is not listed, make sure the speaker is turned on. If not turn on the speaker and check
6. Select the speaker name and it will connect with the mobile
What according to you makes you a good candidate for customer service or technical support job? Its all about the confidence in addition to my prior technical experience. I am a soft spoken and good listener. I know how to resolve the queries within a short period of time. I am a team builder and always helpful towards my team.

I have advanced skills with customer support tools like sales force and delta. Also, I have four years of experience as a technical/customer support specialist.
On a scale of 1 - 5 please rate your fluency in spoken English  5