Subject: Fw: Tech Support Candidate - Ankit Tripathi
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 28 Apr 2022 09:30:08 +0000

interview
________________________________
From: Ankit Tripathi <[email-masked]>
Sent: Thursday, April 28, 2022 11:47 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ankit Tripathi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ankit Tripathi
E-mail  [email-masked]
Phone Number    (+91) 7007874030
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Prayagraj
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Sql queries
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ugoo    Application Engineer    1/03/2022       15500
Previous Employer 1     Milestone OS    Software Trainee        30/09/2020      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.I will check my internet connection.
2.I will check if the problem is on my end or theirs.
3.I will browse a cache version of the page.
4.I will disable ads and other interfering software.
5.I will check in another browser or incognito window.
6.I will try the same website in another device.
7.Fix my DNS and try a vpn.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.I will turn on my Bluetooth.
2. I will turn on bluetooth of the speaker.
3.Tap on Pair new device.
4.If not found in pair new device check under  available devices.
What according to you makes you a good candidate for customer service or technical support job? I have completed my Btech in computer Science which makes me eligible for this profile and I am patient with people and also I have relevant experience of one year in ugoo where I have provided solutions to internal employees.
On a scale of 1 - 5 please rate your fluency in spoken English  5