Subject: Fw: Tech Support Candidate - Ravi kumar vishwakarma Ravi
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 28 Apr 2022 09:29:13 +0000

no
________________________________
From: Ravi kumar vishwakarma Ravi <[email-masked]>
Sent: Thursday, April 28, 2022 12:08 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ravi kumar vishwakarma Ravi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ravi kumar vishwakarma Ravi
E-mail  [email-masked]
Phone Number    (+91) 7488296482
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Kashmere gate
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Like printer and IPs
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        IDFC first Bank Bank Officer
Previous Employer 1     HDFC Bank       BDR     22nd Jan
Previous Employer 2     NSEIT   CP      13th Nov
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will see the network connection in systems if not available then check the LAN cable then LAN port and then router. If all is correct then check the System and browser and update that and then check the control of sites.
That's all
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First on the Bluetooth device and switch on the Bluetooth in your phone and and then search the name of that Bluetooth device in phone and then click on pair.
The device is connected.
What according to you makes you a good candidate for customer service or technical support job? Listen the customer understand the customer and then give the suitable service related to his requirement.
On a scale of 1 - 5 please rate your fluency in spoken English  3