Subject: Fw: Tech Support Candidate - SRINIVASAN PUSHPARAJ
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 28 Apr 2022 09:29:02 +0000

no
________________________________
From: SRINIVASAN PUSHPARAJ <[email-masked]>
Sent: Thursday, April 28, 2022 12:10 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - SRINIVASAN PUSHPARAJ

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    SRINIVASAN PUSHPARAJ
E-mail  [email-masked]
Phone Number    (+91) 7094873465
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      PUDUCHERRY
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        TATA CONSULTANCY SERVICES LIMITED       ASSISTANT SYSTEM ENGINEER               25,000
Previous Employer 1     NA      NA
Previous Employer 2     NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly, I’ll be checking whether my internet connectivity is stable or not. If the connectivity is stable, I’ll try to clear the cache and cookies of the browser and later try to access the NDTV website by closing and opening the browser. Hopefully, this might fix our issue if not need to verify whether I’m using the updated version of the browser. Finally, need to restart the machine once to verify whether am I able to access it or not if yes that’s fine if not then that would be the NDTV website down.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First, need to ensure the Bluetooth speaker is turned on then Put the speaker in pairing mode later Switch on Bluetooth on the mobile phone the last Wait for the phone to connect
What according to you makes you a good candidate for customer service or technical support job? I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and a goal-oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English  4