Subject: English Language Test - Mohd Asharaf
From: Mohd Asharaf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Apr 2022 05:10:21 -0400

Foreign Language
Screening Test

Name

Mohd
Asharaf    /  (+91) 9650391655    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi, good to hear you. As we see here the detail about the
delivery we found that our courier tried to reach out to you to deliver but
unfortunately he could not get your exact location as it was not well written
here in address section so we request you to please provide the exact location
of delivery so that we could reach out to you and serve you. Sorry for
inconvenience happened to you. Waiting for your exact address detail. Stay
happy, stay blessed, stay safe. Thank you.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hi, it's good to hear you, thank you for raising
the issue so that we could keep it into mind for next deliveries. The scratches
mentioned by you may be due to logistics and handling. We are working on safe
handling as you mentioned.

There is nothing to be worried, we'll take it returned and replace it with a new
unit and our team will install the fresh one at your location in just some
hours. Sorry for inconvenience happened to you. Hope you'll cooperate. Stay
happy, stay blessed, stay safe. Thank you.