Subject: Fw: Tech Support Candidate - Aishwarya Nemade
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 28 Apr 2022 08:57:58 +0000

interview
________________________________
From: Aishwarya Nemade <[email-masked]>
Sent: Thursday, April 28, 2022 1:32 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Aishwarya Nemade

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Aishwarya Nemade
E-mail  [email-masked]
Phone Number    (91) 7276481496
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Mumbai
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
IT support
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        eClinicalWorks  Software Specialist     4th may 2022    32000
Previous Employer 1     Primus Global   Transition process Representative       20th March 2020 16000
Previous Employer 2     Joules to Watt business solution        GIS Analyst     31st August 2019        14000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1: I will check website is correct or incorrect.
Step 2: I will check internet is enable or disable.
Step 3: If there is any vpn, I will validate as a user I am connected with VPN or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1: Turn on Bluetooth on your phone.
Step 2: Turn on power of your Bluetooth speaker.
Step 3: Search for Bluetooth name on your mobile phone.
Step 4: Pair device.
What according to you makes you a good candidate for customer service or technical support job? 1: Good understanding of customer requirements
2: Good Problem solving skill.
3: Good convincing skill.

On a scale of 1 - 5 please rate your fluency in spoken English  4