Subject: Fw: English Language Test - Arshad NT
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 28 Apr 2022 08:53:23 +0000

interview
________________________________
From: Arshad NT <[email-masked]>
Sent: Thursday, April 28, 2022 12:59 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Arshad NT

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Arshad NT    /  (91) 9947800568    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear customer,
I am very sorry for the pending delivery of your order No:(),(item) The product was shipped on time on 15th Dec. It was, however, sent to a wrong address and then was sent back to the store. This is because we found that your given email address was wrong. Please make sure that your email is grammatically correct and properly formatted.
We can sent it to the right address as soon as possible, and we expect it delivered not later than two days.
Thank you for understanding the matter and for your patience.
Regards
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear customer,
I was very sorry to learn from your letter of 29/4/2022 that the TV supplied to your order No:() was damaged or scratched on delivery.
Our head packer informs us that the product was[first wrapped in heavy oiled waterproof paper and then in a double of jute canvas. Under normal conditions this should have been enough protection. However on this occasion, our delivery van contained a full load of electrical products for delivery to other customers on the same day, and it is obvious that special packing precautions are necessary in such cases.]
In all future consignments, We are arranging for[specially reinforced end-
packing]which should prevent any future damages.
We realise your feeling and we took all necessary actions to replace the product as soon as possible.
thank you for purchasing with us and your valuable response.
your sincerely,