Subject: English Language Test - Arshad NT
From: Arshad NT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Apr 2022 03:29:33 -0400

Foreign Language
Screening Test

Name

Arshad
NT    /  (91) 9947800568    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

I am very sorry for the pending delivery of your order No:(),(item) The product
was shipped on time on 15th Dec. It was, however, sent to a wrong address and
then was sent back to the store. This is because we found that your given email
address was wrong. Please make sure that your email is grammatically correct and
properly formatted.

We can sent it to the right address as soon as possible, and we expect it
delivered not later than two days.

Thank you for understanding the matter and for your patience.

Regards

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer,

I was very sorry to learn from your letter of 29/4/2022 that the TV supplied to
your order No:() was damaged or scratched on delivery.

Our head packer informs us that the product was[first wrapped in heavy oiled
waterproof paper and then in a double of jute canvas. Under normal conditions
this should have been enough protection. However on this occasion, our delivery
van contained a full load of electrical products for delivery to other customers
on the same day, and it is obvious that special packing precautions are
necessary in such cases.]

In all future consignments, We are arranging for[specially reinforced end-

packing]which should prevent any future damages.

We realise your feeling and we took all necessary actions to replace the product
as soon as possible.

thank you for purchasing with us and your valuable response.

your sincerely,