Subject: English Language Test - Aakash Singh
From: Aakash Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Apr 2022 02:58:22 -0400

Foreign Language
Screening Test

Name

Aakash
Singh    /  (91) 7678485011
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

I am aakash
singh your chat supporter

As  I see you ordered a hand bag from our online store And accordingly to
company policy order was on time but our courier representative tried to deliver
the good but your address on the courier was wrong

So according to company policy your order is cancelled

But you don't need to be worry

You will be able to book again your product with some extra charges because of
mentioning wrong address.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

I am glad to help you on this topic

According to company policy ,the product after the installation is checked by
the customer. At that time you didn't mention that but your product is under
warranty so i booked a visit of our field technician to check the product

Our technician will reach you at 29 april.

For any other query

Email us on @@@@@@