Subject: Tech Support Candidate - Ravi kumar vishwakarma Ravi
From: Ravi kumar vishwakarma Ravi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Apr 2022 02:38:22 -0400

Tech Support
Test

Name

Ravi kumar
vishwakarma Ravi

E-mail

[email-masked]

Phone Number

(+91) 7488296482

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Kashmere gate

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Like
printer and IPs

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IDFC first Bank

Bank Officer

Previous Employer 1

HDFC Bank

BDR

22nd
Jan

Previous Employer 2

NSEIT

CP

13th Nov

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First I will see the network connection in
systems if not available then check the LAN cable then LAN port and then router.
If all is correct then check the System and browser and update that and then
check the control of sites.

That's all

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First on the Bluetooth device and switch on the
Bluetooth in your phone and and then search the name of that Bluetooth device in
phone and then click on pair.

The device is connected.

What according to you makes you a
good candidate for customer service or technical support job?

Listen the customer understand the customer and then give the
suitable service related to his requirement.

On a scale of 1 - 5
please rate your fluency in spoken English

3