Subject: English Language Test - varun kapoor
From: varun kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Apr 2022 02:22:40 -0400

| | Foreign Language Screening Test

Name | varun kapoor    /  (91) 88266130209    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

sir/mam,
We have received your query regarding the status of your order we are happy to serve you as per your request we tried to reach at your location to give you yours ordered #handbag unfortunately our delivery boy is unable to find your location and contact you .kindly set and check your delivery location again and call  to pick your order.

Thanks
Babyshop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

sir/mam,
We have received your email regarding your complaint. we are happy to serve you. as per your request our representative visit your home/flat to check . and we will update you within 24-48 hours. As per our company policy we don't refund the amount but we will replace the item if it is necessity sorry for this inconvenience we try to resolve your issue as soon as possible.

Thanks
Homebox.

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