Subject: Tech Support Candidate - Ankit Tripathi
From: Ankit Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Apr 2022 02:17:40 -0400

Tech Support
Test

Name

Ankit
Tripathi

E-mail

[email-masked]

Phone Number

(+91) 7007874030

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Prayagraj

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Sql queries

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ugoo

Application Engineer

1/03/2022

15500

Previous Employer 1

Milestone OS

Software
Trainee

30/09/2020

NA

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.I will check my internet connection.

2.I will check if the problem is on my end or theirs.

3.I will browse a cache version of the page.

4.I will disable ads and other interfering software.

5.I will check in another browser or incognito window.

6.I will try the same website in another device.

7.Fix my DNS and try a vpn.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.I will turn on my Bluetooth.

2. I will turn on bluetooth of the speaker.

3.Tap on Pair new device.

4.If not found in pair new device check under  available devices.

What according to you makes you a good candidate
for customer service or technical support job?

I have
completed my Btech in computer Science which makes me eligible for this profile
and I am patient with people and also I have relevant experience of one year in
ugoo where I have provided solutions to internal employees.

On a
scale of 1 - 5 please rate your fluency in spoken English

5