Subject: Re: English Language Test - Astha Sharma
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 27 Apr 2022 22:40:17 -0700 (MST)

good comm skills,sound smart too,but already getting 35,800k in hand 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Wednesday, April 27, 2022 8:41:53 PM 
Subject: Fwd: English Language Test - Astha Sharma 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Astha Sharma <[email-masked]> 
Date: 27 April 2022 at 18:35:40 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, [email-masked], [email-masked] 
Subject: English Language Test - Astha Sharma 
Reply-To: [email-masked] 

BQ_BEGIN

	
	
			Foreign Language Screening Test 
		
	Name 	Astha Sharma / (8171) 399575 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hey there, 

Thank you for reaching out! I can see that your order was shipped by us, and handed over to courier company same day when the order was placed. 

I looked into this further and see that the courier team attempted the delivery of your order but, the your address as per them was wrong. 

Please share your correct shipping address and we will reattempt to deliver your package. 

Looking forward to hearing back and helping! 

Thanks, 
Astha 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hey there, 

Thank you for reaching out! I apologize for this inconvenience. 

Not to worry, I have already forwarded this feedback to my team. We make sure you'll not face this issue again in the future. 

Also, we have both the options available for you. If you want, you can return the TV and we will provide you with the refund or if you want we can replace it for you. 

Looking forward to hearing back and helping! 

Thanks, 
Astha 

			

	

BQ_END