Subject: Arabic Language Test - Abdul Haleem
From: Abdul Haleem <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 15:04:51 -0400

| | Foreign Language Screening Test

Name | Abdul Haleem    /  (+91) 9818601309    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected sir
I would like to inform you that you have demanded a book. I have sent your book on you adress. My courier brother have reached on the destination but, he is telling you adress is wrong.

I request you humbly consider my email and reply me immediately.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Ok sir.
There is no problem to return your TV cabinet or refund your money.

I request you grant me further time to check my company policy. Afterwards,I will inform you what I have to do.
After inspecting my company policy I will decide.
I hope you will give me time to understand the policy of company and to assist you.
Thanking you

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