Subject: Arabic Language Test - Hibatullah Wassouf
From: Hibatullah Wassouf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 14:44:48 -0400

Foreign Language
Screening Test

Name

Hibatullah
Wassouf     /  (91) 9289567346
/ [email-masked]

Whats your first
language

Arabic

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hello dear customer,

Thank you for contacting us.

We apologize for the inconvenience caused to you.

Please provide us with your address information so that we can update it.

Thank you for contacting us.

your friends,

Support Team.

مرحبا عزيزي العميل،

شكرا على تواصلك معنا.

نعتذر عن الإزعاج الذي تسببنا به لكم.

يرجى منكم تزويدنا بمعلومات عن العنوان لكي
يتم تحديثها.

شكرا لتواصلك معنا.

اصدقائك،

فريق الدعم.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello dear customer,

Thank you for contacting us.

We apologize for the inconvenience caused to you. This is not the experience we
wish our customers to have when shopping with us.

We have submitted your request to our relevant department, knowing that our team
will contact you to help you solve the problem as soon as possible.

We ask that you allow us to work on the required.

We appreciate your patience.

your friends,

Support Team.

مرحبا عزيزي العميل،

شكرا على تواصلك معنا.

نعتذر عن الإزعاج الذي تسببنا به لكم. هذه
ليست التجربة الذي نتمنى لعملائنا الحصول
عليها عند التسوق معنا.

لقد رفعنا طلبكم إلى قسمنا المختص، علما أن
فريقنا سيتواصل معكم لمساعدتك في حل المشكلة
في أسرع وقت ممكن.

نطلب منكم السماح لنا للعمل على المطلوب.

نقدر صبركم.

أصدقائك،

فريق الدعم.