Subject: English Language Test - Mahmood O K
From: Mahmood O K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 12:46:41 -0400

Foreign Language
Screening Test

Name

Mahmood O
K    /  (91) 9809517383    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi,

We have reviewed your order, and we are here to help you.

Your order for a hand bag (Order no:111111) has been successfully placed on
12/04/2022 and the product has already been moved to the courier on for delivery
13/04/2022.

But, the delivery address you entered seems to be  incorrect and inaccessible.
That is why the courier failed to deliver on time.

Kindly provide an appropriate address in order to deliver the same on the
earliest.

Regards,

Mahmood O K

Customer Service

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Thank you for this mail.

I am sorry for the trouble you have been having with your TV cabinet.

After reviewing your product (Order no:122222), I am extremely sorry to inform
you that you are not eligible for a new unit of TV cabinet or refund for the
same.

Because, as per our policy, which was well detailed on our terms and condition,
a product can be returned or exchanged only within three days after successful
delivery and installation.

Here, it has been seven days and you have already certified the quality at
installation time.

You are requested to double check a product at the time of delivery or
installation and inform us within three days if you have any complaint in future
orders.

Regards,

Mahmood O K

Customer Service

Homebox gadgets