Subject: Re: English Language Test - Pankaj Kumar
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 27 Apr 2022 07:08:00 -0700 (MST)

sound ok,can consider,offer 20k 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, April 25, 2022 9:15:57 PM 
Subject: Fw: English Language Test - Pankaj Kumar 

interview 

From: Pankaj Kumar <[email-masked]> 
Sent: Monday, April 25, 2022 8:25 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Pankaj Kumar 

	
	
			Foreign Language Screening Test 
		
	Name 	Pankaj Kumar / (+91) 9523960072 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Sir/Madam, 

As per our courier partner the mention address for the order of your handbag was not correct. So we request you to kindly confirm the correct address to get the product delivery as soon as possible. 

We are really are really sorry for the inconvenience. We appreciate your patience. 

Thank you ! 

Regards 
Pankaj kumar 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

Thank you for reaching us, we are really sorry that the TV cabinet you ordered from us is not fulfilling your expectations. 
We request you to kindly share the image of the TV cabinet (with visible scratch). So our team will help you to get the return/replacement of the order and provide you the right product which fulfill your expectations. 

Thank you! 

Regards 
Pankaj Kumar