Subject: Re: English Language Test - Ajay NA
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 27 Apr 2022 06:45:17 -0700 (MST)

sound ok,can consider,immediate joiner,offer20k 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Wednesday, April 27, 2022 2:09:00 PM 
Subject: Fw: English Language Test - Ajay NA 

interview 

From: Ajay NA <[email-masked]> 
Sent: Wednesday, April 27, 2022 1:24 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Ajay NA 

	
	
			Foreign Language Screening Test 
		
	Name 	Ajay NA / (91) 9871108170 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	I am very sorry for the problem can I know your order ID, because by using order ID I can track your order details then I will tell him that we have shipped your order on the same day you placed your order to the courier company but the address you provide to the courier company during your booking is wrong due to which your order is not delivered so far. So please provide us your right address so that we can deliver your order to you. 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	I am very sorry for the problem, can I know your order ID to track your order details. As you said you want replacement or refund your money we can do both things but as you gave us an option so we will replace your defected unit with a new unit on tomorrow or the day after tomorrow and this time I assure you that your unit will be installed properly and I also assured you that you will never face any problem in the future.