Subject: Re: English Language Test - Farhan Zaidi
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 27 Apr 2022 06:31:18 -0700 (MST)

sound ok,can consider,fresher 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Wednesday, April 27, 2022 3:55:57 PM 
Subject: Fw: English Language Test - Farhan Zaidi 

interview 

From: Farhan Zaidi <[email-masked]> 
Sent: Wednesday, April 27, 2022 12:23 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Farhan Zaidi 

	
	
			Foreign Language Screening Test 
		
	Name 	Farhan Zaidi / (+91) 8394096677 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi Sir, 

Thank you for ordering with us, as per your last order we are checking here 
I am really sorry to inform you that the address that courier company have is wrong, the order was shipped on the same day from our side 
I request you to update your current address to get the product at your doorstep 
We are really sorry for the inconveniences 

Thank you 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul 

We are really sorry for the inconvenience you have faced, we totally understand your situation. 
We will surely look into this matter and we will try to give you the best solution 
I'll raise a replacement for the same order 
You will get the order within 5-6 business days 

Thank you