Subject: English Language Test - Astha Sharma
From: Astha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 09:05:33 -0400

Foreign Language
Screening Test

Name

Astha
Sharma    /  (8171) 399575    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hey there,

Thank you for reaching out! I can see that your order was shipped by us, and
handed over to courier company same day when the order was placed.

I looked into this further and see that the courier team attempted the delivery
of your order but, the your address as per them was wrong.

Please share your correct shipping address and we will reattempt to deliver your
package.

Looking forward to hearing back and helping!

Thanks,

Astha

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hey
there,

Thank you for reaching out! I apologize for this inconvenience.

Not to worry, I have already forwarded this feedback to my team. We make sure
you'll not face this issue again in the future.

Also, we have both the options available for you. If you want, you can return
the TV and we will provide you with the refund or if you want we can replace it
for you.

Looking forward to hearing back and helping!

Thanks,

Astha