Subject: Re: English Language Test - Simran Parihar
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 27 Apr 2022 05:34:09 -0700 (MST)

Stay in lucknow,cannot relocate,otherwise good 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Wednesday, April 27, 2022 3:58:24 PM 
Subject: Fw: English Language Test - Simran Parihar 

interview 

From: Simran Parihar <[email-masked]> 
Sent: Tuesday, April 26, 2022 10:29 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Simran Parihar 

	
	
			Foreign Language Screening Test 
		
	Name 	Simran Parihar / (226012) 8839479963 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello Mr. Customer, 
As per my understanding of your request it seems the courier couldn't be delivered at your address since the address provided by you was inappropriate and your contact number was unattended, 
We apologize regarding the inconvenience you had to face, caused due to some confusion regarding the incorrect address. I would request you to provide the correct address so we can deliver the product in time. 
Regards, 
Simran Parihar, 
Customer service executive. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Sir, 

Sorry for the inconvenience caused. 

Whenever we install a device at any customer's location it's our policy to install a device with zero damages. We always unwrap the device in front of the customer. Also customer satisfaction and meeting customer requirements has been our primary goal and motto. This issue could've been raised with us at the time of installation but no worries. We keep our customers in high regard and will request you to be patient. We are looking into the issue and would provide you with the possible solution as per the company's policy. Also I would ensure you that if the policies seems to be in the favor of you, will surely replace or may fix the damage. Once again I would like to apologize on behalf of the team of homebox. 
Regards, 
Simran Parihar, 
Customer service executive.