Subject: Re: Tech Support Candidate - Qaraan Khan
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 27 Apr 2022 05:07:42 -0700 (MST)

number invalid 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Wednesday, April 27, 2022 4:06:58 PM 
Subject: Fw: Tech Support Candidate - Qaraan Khan 

interview 

From: Qaraan Khan <[email-masked]> 
Sent: Wednesday, April 27, 2022 4:03 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Qaraan Khan 

	

	
			Tech Support Test 
		
	Name 	Qaraan Khan 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 98999056103 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Darya Ganj 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Wipro Ltd. 	Trainer 	3rd July 2022 	26500 
Previous Employer 1 	Govt. Of NCT Delhi 	Field Surveyor 	November 2019 	25000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First, I will check my internet connection, e.g Wifi or LAN cable. 

If there is no internet problem, then I check the connectivity with computer. Whether my computer is able to access internet or not. 

Remove the cache data from the browser. 

Try to run/open website in other browser. 

Update the application and softwares of system. 

Restart the system again after update. 

Try to open website through IP address. 

If still I face the same issue, then It might be issue from the server or website side. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Open the bluetooth option in both the devices. 
In your phone, scan / search for speaker name. (Usually it is brand or model name) 
Then pair with it by entering the passkey. (If applicable) 

Your device is connected. You are ready to rock. 
	What according to you makes you a good candidate for customer service or technical support job? 	I m good at analytical and interpersonal skills, which are the most important element for this role. A keen observer with highly attentive eyesight. A passionate quick learner who can survive in extreme conditions to achieve his goals. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4