Subject: Re: Tech Support Candidate - Mustakim Khan
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 27 Apr 2022 04:19:08 -0700 (MST)

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Wednesday, April 27, 2022 4:09:03 PM 
Subject: Fw: Tech Support Candidate - Mustakim Khan 

interview 

From: Mustakim Khan <[email-masked]> 
Sent: Wednesday, April 27, 2022 1:33 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Mustakim Khan 

	

	
			Tech Support Test 
		
	Name 	Mustakim Khan 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 9315626142 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Jamia Nagar Okhla 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Pearvisa Immigration Pvt Ltd 	Senior Immigration Advisor 	Still working 	20,000 
Previous Employer 1 	Countrywide visas 	Client relationships manager 	28th july 2021 	12,000 
Previous Employer 2 	Bigwig events and sports management 	Team lead technical support 	12 march 2020 	35,000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1 
Refresh the page once. 
Step 2 
Make sure Cookies are enabled. 
Step 3 
Clear your cache and cookies. 
Step 4 
Make sure your browser is up to date. 
Step 5 
Click on advance setting and proceed further. 
Step 6 
Try a different web browser. 
Step 7 
Restart your web browser. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Open Settings 
2) Click the Bluetooth Option 
3) Refresh the tab 
4) Select the Speaker 
5) Pair it with the Speaker 
6) Bluetooth device will get connected 
	What according to you makes you a good candidate for customer service or technical support job? 	According to me i think i have a good command in English language and i do have experience in technical field.I have a good memory and also i am a Btech Degree holder so i have learned about these stuff in my education. 
And i strongly believe on my skills that i can easily handle all customers related query and also can make a quick decision. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5