Subject: Tech Support Candidate - Abhishek Gaurav
From: Abhishek Gaurav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 07:16:44 -0400

Tech Support
Test

Name

Abhishek
Gaurav

E-mail

[email-masked]

Phone Number

(91) 8475973673

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Greater Noida West

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Pc Solutions Pvt Ltd

System Engineer

Till Date
Working

27,500

Previous Employer 1

CMS IT Services Pvt
Ltd

Customer Support Engineer

Feb 2021

18000

Previous Employer 2

Hitachi Systems Microclinic
India Pvt Ltd

Resident Engineer

Nov 2018

12000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will check that whether my system
is connected to a network or not might be there may be an issue with wi-fi
connections of my system.

Secondly I will switch the network means will try accessing the website by
connecting Lan Cable this could might resolve the issue.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

First of all Speaker needs to be turned on by switching power
button. Then under mobile phone settings tab we need to scan for available
devices.

As and when Bluetooth Speaker name appears on the mobile display it can be
connected for media call and multimedia usage.

What according to
you makes you a good candidate for customer service or technical support
job?

I feel I am a good communicator with strong convincing skills
which makes me fit for the desired role.

On a scale of 1 - 5
please rate your fluency in spoken English

5