Subject: Re: Tech Support Candidate - Taj Ali Ansari
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 27 Apr 2022 03:40:55 -0700 (MST)

bad comm skills,cannot consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, April 25, 2022 9:16:33 PM 
Subject: Fw: Tech Support Candidate - Taj Ali Ansari 

interview 

From: Taj Ali Ansari <[email-masked]> 
Sent: Monday, April 25, 2022 7:40 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Taj Ali Ansari 

	

	
			Tech Support Test 
		
	Name 	Taj Ali Ansari 
	E-mail 	[email-masked] 
	Phone Number 	(9555026192) 9555026192 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Munrika 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	M/S ACS IT Services 	Network Engineer 	Working 	35000 
Previous Employer 1 	Bharat Electronics Limited 	Project Engineer 	Worked ^ Months 	23000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step1: Check for the problem 
Step2: Identify Probable Causes 
Step3:Test Hypothesis 
Step4:Create Action Plan 
Step5:Implement Action Plan 
Step6:Verify Problem Resolution 
Step7: Create Post Martum Report 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1: Turn on the speaker and also turn on the bluetooth in mobile phone 
Step 2: Search for the Bluetooth Speaker Device name in the Bluetooth settings 
Step 3: Paired the device either by pin or QR Code 
Step4: finally Get connect you will hear voice "Connected" 
	What according to you makes you a good candidate for customer service or technical support job? 	Because 
1.i have a sound knowledge of the system, its software and hardware, 
2.I am aware of the latest trends in IT And Software 
3.I have patience, a logical mind and i have tendency to learn continuously 
4.Attention to the details and high concentration 
5.i will able to work at odd hours at times 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4