Subject: Fw: Tech Support Candidate - Utsav Sharma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 27 Apr 2022 10:39:26 +0000

no
________________________________
From: Utsav Sharma <[email-masked]>
Sent: Tuesday, April 26, 2022 6:21 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Utsav Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Utsav Sharma
E-mail  [email-masked]
Phone Number    (0181) 9653547907
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Jalandhar (Punjab)
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Connexus Infotech       Sr. Technical Support Associate Current 40000
Previous Employer 1     AV Infotechline SME/ Technical Support Associate        2016
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First Of All, let's figure out where the problem is

1. Open a new tab and check to see if you can load another website like google.com
2.Launch another browser like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
3. If You switched To Firefox you may see this , "Suspected Attack Site!" or "Suspected Web Forgery!" warning, Firefox has blocked access to the website you're visiting to protect you from malware or web forgery (phishing).
4.If It Is Still Not Opening
if you see a message about offline mode, you may have set your computer not to use your network connection. Make Sure You Are Connected ato The Internet.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.
If You Are Using an IPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect.
Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.
What according to you makes you a good candidate for customer service or technical support job? What makes me an ideal candidate for a customer service job is my sincerity and commitment to deliver excellence. This taught me a very crucial realization... that the every service is reflection of a company's vision and mission. My passion is always to deliver an uncompromising service to customer's while sticking to the company's corporate principles. I always make it my goal to personalize my interaction with customers to maintain and create new relationships.
On a scale of 1 - 5 please rate your fluency in spoken English  5