Subject: Fw: Tech Support Candidate - Mustakim Khan
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 27 Apr 2022 10:39:03 +0000

interview
________________________________
From: Mustakim Khan <[email-masked]>
Sent: Wednesday, April 27, 2022 1:33 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Mustakim Khan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Mustakim Khan
E-mail  [email-masked]
Phone Number    (+91) 9315626142
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Jamia Nagar Okhla
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Pearvisa Immigration Pvt Ltd    Senior Immigration Advisor      Still working   20,000
Previous Employer 1     Countrywide visas       Client relationships manager    28th july 2021  12,000
Previous Employer 2     Bigwig events and sports management     Team lead technical support     12 march 2020   35,000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1
Refresh the page once.
Step 2
Make sure Cookies are enabled.
Step 3
Clear your cache and cookies.
Step 4
Make sure your browser is up to date.
Step 5
Click on advance setting and proceed further.
Step 6
Try a different web browser.
Step 7
Restart your web browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Open Settings
2) Click the Bluetooth Option
3) Refresh the tab
4) Select the Speaker
5) Pair it with the Speaker
6) Bluetooth device will get connected
What according to you makes you a good candidate for customer service or technical support job? According to me i think i have a good command in English language and i do have experience in technical field.I have a good memory and also i am a Btech Degree holder so i have learned about these stuff in my education.
And i strongly believe on my skills that i can easily handle all customers related query and also can make a quick decision.
On a scale of 1 - 5 please rate your fluency in spoken English  5