Subject: Fw: Tech Support Candidate - Dikshit Sinha
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 27 Apr 2022 10:38:40 +0000

interview
________________________________
From: Dikshit Sinha <[email-masked]>
Sent: Wednesday, April 27, 2022 11:30 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Dikshit Sinha

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Dikshit Sinha
E-mail  [email-masked]
Phone Number    (91) 7009509280
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Capgemini Engineering   Global Customer care    1st April 2022  16000
Previous Employer 1     Sapient services pvt ltd        Client Relationship Executive   26 Jan 2021     17500
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) Check if the system is connected to a network or not.

2) Restart the System because it may solve many issues i.e clear cache, reload the programs

3) Check if the website is working or not, may be the website is under maintaince.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Go to setting
2) Go to Connection and select bluetooth.
3) Select pair option if not find, check under " Available devices" or select refresh.
4) Select the bluetooth device you want to pair.
5) Follow next step on screen and you are paired.
What according to you makes you a good candidate for customer service or technical support job? Firstly I am having 2.4 yrs of experience in domestic and International customer service.
My work experience
Technical Skills
Patience
Problem solving skills
Learning skills

Make me good candidate for technical support.
On a scale of 1 - 5 please rate your fluency in spoken English  4