Subject: Fw: Tech Support Candidate - Rahul Krishna
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 27 Apr 2022 10:37:14 +0000

interview
________________________________
From: Rahul Krishna <[email-masked]>
Sent: Wednesday, April 27, 2022 2:59 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Rahul Krishna

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Rahul Krishna
E-mail  [email-masked]
Phone Number    (+91) 8103436094
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Muzaffarpur, Bihar
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technology  Analyst                 16590
Previous Employer 1     Collabera       Analyst 21 june 15500
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I check the network on my computer whether it is connected or not. If it is not connected then I will try to reconnect and give password. If problem exist again then restart the system and try to login.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First open the Bluetooth of the mobile phone and turn on the speaker and try to pair them.If phone and speaker is paired that means it is connected.
What according to you makes you a good candidate for customer service or technical support job? I have problem solving and analytical skills.
I have an experience of 17 months in  tech support role. Also always got a good feedback from customer end.
On a scale of 1 - 5 please rate your fluency in spoken English  4