Subject: Fw: Tech Support Candidate - Qaraan Khan
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 27 Apr 2022 10:36:58 +0000

interview
________________________________
From: Qaraan Khan <[email-masked]>
Sent: Wednesday, April 27, 2022 4:03 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Qaraan Khan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Qaraan Khan
E-mail  [email-masked]
Phone Number    (+91) 98999056103
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Darya Ganj
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro Ltd.      Trainer 3rd July 2022   26500
Previous Employer 1     Govt. Of NCT Delhi      Field Surveyor  November 2019   25000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First, I will check my internet connection, e.g Wifi or LAN cable.

If there is no internet problem, then I check the connectivity with computer. Whether my computer is able to access internet or not.

Remove the cache data from the browser.

Try to run/open website in other browser.

Update the application and softwares of system.

Restart the system again after update.

Try to open website through IP address.

If still I face the same issue, then It might be issue from the server or website side.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open the bluetooth option in both the devices.
In your phone, scan / search for speaker name. (Usually it is brand or model name)
Then pair with it by entering the passkey. (If applicable)

Your device is connected. You are ready to rock.
What according to you makes you a good candidate for customer service or technical support job? I m good at analytical and interpersonal skills, which are the most important element for this role. A keen observer with highly attentive eyesight. A passionate quick learner who can survive in extreme conditions to achieve his goals.
On a scale of 1 - 5 please rate your fluency in spoken English  4