Subject: Tech Support Candidate - Qaraan Khan
From: Qaraan Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 06:33:32 -0400

| | Tech Support Test

Name | Qaraan Khan
E-mail | [email-masked]
Phone Number | (+91) 98999056103
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Darya Ganj
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Ltd. | Trainer | 3rd July 2022 | 26500
Previous Employer 1 | Govt. Of NCT Delhi | Field Surveyor | November 2019 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check my internet connection, e.g Wifi or LAN cable.

If there is no internet problem, then I check the connectivity with computer. Whether my computer is able to access internet or not.

Remove the cache data from the browser.

Try to run/open website in other browser.

Update the application and softwares of system.

Restart the system again after update.

Try to open website through IP address.

If still I face the same issue, then It might be issue from the server or website side.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth option in both the devices.
In your phone, scan / search for speaker name. (Usually it is brand or model name)
Then pair with it by entering the passkey. (If applicable)

Your device is connected. You are ready to rock.

What according to you makes you a good candidate for customer service or technical support job? | I m good at analytical and interpersonal skills, which are the most important element for this role. A keen observer with highly attentive eyesight. A passionate quick learner who can survive in extreme conditions to achieve his goals.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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