Subject: Tech Support Candidate - Rahul Krishna
From: Rahul Krishna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 05:29:09 -0400

Tech Support
Test

Name

Rahul
Krishna

E-mail

[email-masked]

Phone Number

(+91) 8103436094

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Muzaffarpur, Bihar

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Technology

Analyst

16590

Previous Employer 1

Collabera

Analyst

21 june

15500

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First I check the network on my computer whether
it is connected or not. If it is not connected then I will try to reconnect and
give password. If problem exist again then restart the system and try to
login.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First open the Bluetooth of the mobile phone
and turn on the speaker and try to pair them.If phone and speaker is paired that
means it is connected.

What according to you makes you a
good candidate for customer service or technical support job?

I have problem solving and analytical skills.

I have an experience of 17 months in  tech support role. Also always got a good
feedback from customer end.

On a scale of 1 - 5 please rate your
fluency in spoken English

4