Subject: Re: Tech Support Candidate - T S SASHANK
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 27 Apr 2022 02:01:59 -0700 (MST)

sound ok,can consider,rest details in sheet 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, April 25, 2022 9:16:50 PM 
Subject: Fw: Tech Support Candidate - T S SASHANK 

interview 

From: T S SASHANK <[email-masked]> 
Sent: Monday, April 25, 2022 7:22 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - T S SASHANK 

	

	
			Tech Support Test 
		
	Name 	T S SASHANK 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 9566848533 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Vellore, Tamil Nadu 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	CSS Corp PVT LTD 	Technical Support Engineer 	Currently Working 	27000 
Previous Employer 1 	Talent Sculptors 	Technical Recuriter 	Nov - 2019 	10,000 
Previous Employer 2 	Collabera Technologies 	Technical Recruiter 	May - 2019 	25000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. First of all I will check whether I have typed the correct URL. 

2. I will try to open any another website and I will check If other websites are working. 

3. If any other website is opening. I will try to clear cookies and I will also clear cache. 

4. I will try to open the same website URL in different web browser and I will check. 

5. I will check for my internet connection. 

6. I will try to open the same website from different PC, Laptop or Mobile. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	In Android Phone : 

1. Open your mobile 

2. Go to settings 

3. In Connections > Select Bluetooth> Turn on. If it is already paired It will get connected or else you can select the speaker device in the list. 

4. You need to turn on your Bluetooth speaker and ensure that Bluetooth is turned on the speaker so that I can show in the available devices in the mobile. 

5. Pair the Bluetooth speaker device first if it is not paired. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. I have excellent communication skills both written and oral. 

2. I have handled various UK, US, Domestic Customers across the globe. 

3. I can troubleshoot or help the customers fast and accurate. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4