Subject: Re: Tech Support Candidate - Shivangi Saraswat
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 27 Apr 2022 01:11:34 -0700 (MST)

sound ok ,can consider,stay in Vrindavan,3months notice period (non negotiable) 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, April 25, 2022 9:17:04 PM 
Subject: Fw: Tech Support Candidate - Shivangi Saraswat 

interview 

From: Shivangi Saraswat <[email-masked]> 
Sent: Monday, April 25, 2022 6:40 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Shivangi Saraswat 

	

	
			Tech Support Test 
		
	Name 	Shivangi Saraswat 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 9821341881 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Vrindavan 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	.net 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	TCS 	Technical Support Analyst 	NA 	22986 
Previous Employer 1 	Brainsoft Software Private limited 	Support and Developer Analyst 	15th July 2019 	15000 
Previous Employer 2 	NA 	NA 	NA 	Na 
	In your past experience you have (select all that applies) 	Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	As per the situation mentioned please find the steps below: 
1. Refresh the page: A page might just simply not load correctly the first time. So the first thing to try is simply reloading the page. 
2. Clear your cache and cookies: When your web browser loads the pages, it normally stores a copy of the files. This helps speed up your browsing, beacuse if you reload the page it doesn't have to download everything again. 
3. Make sure your web browser is up to date: If you are using a very old version of web browser then it might be having trouble working with mordern website. 
4. Restart your web browser: Simply restarting your web browser might solve the problem you are having with a website. 
5. Try a different web browser 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Swipe down from the top of the screen. 
2. Touch and hold Bluetooth. 
3. Tap Pair new device. If you don't find Pair new device, check under "Available device" or tap more. Refresh 
4. Tap the name of the blutooth speaker you want to pair with your phone. 
5. When phone and blutooth speaker are connected, the device show as "Connected". 
	What according to you makes you a good candidate for customer service or technical support job? 	My skill set is a perfect match for the job requirement. In particular, my technical skills and experience make me an ideal candidate for the position. For example, in my current role I am working as Technical Support Analyst in which I am supporting .net and SQL database based application with the help of ticketing tool(Service Now). 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4