Subject: Re: English Language Test - Abhimanyu Gaur
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 27 Apr 2022 00:04:00 -0700 (MST)

sound ok,5years of experience,current salary 33k,expecting 45-50k 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, April 26, 2022 4:06:09 PM 
Subject: Fw: English Language Test - Abhimanyu Gaur 

interview 

From: Abhimanyu Gaur <[email-masked]> 
Sent: Tuesday, April 26, 2022 1:31 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Abhimanyu Gaur 

	
	
			Foreign Language Screening Test 
		
	Name 	Abhimanyu Gaur / (91) 7303847312 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	From:[email-masked] 
To:[email-masked] 

Subject- Order tracking 

Dear ABC, 

Thank you for contacting babyshop.com. I understand your concern is regarding the order status and, I will definitely help you with this. 

Firstly, I really apologize for the delay in your order delivery, also I have checked the details and, I can see that the delivery address mentioned is wrong as per the courier service. 

So, I request you to please share the complete address, so that the order will be delivered in next 24 to 48 hours. 

Thank you for being a valuable customer. 

Thanks and Regards 
XYZ 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	From:[email-masked] 
To:[email-masked] 

Subject: Return & replacement 

Dear Abdul, 

Thank you for contacting homebox.com. I understand your issue regarding to many scratches on the cabinet and you want the replacement or refund. 

Firstly, I really apologize for this and I will definitely help you with this. I will go ahead and send a new replacement unit for you and our ground team will get back you in next 24 to 48 hours and replace it with new one. 

I hope, I'm able to help you with this, if you still face any issue, please do contact us we're here for you 24/7. 

Thank you for being a valuable customer. 

Thanks and Regards 
XYZ