Subject: Tech Support Candidate - Jagpreet Talwar
From: Jagpreet Talwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 02:59:10 -0400

| | Tech Support Test

Name | Jagpreet Talwar
E-mail | [email-masked]
Phone Number | (011) 9971279520
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | CDAC | laboratory assistant | 2014 | 10000
Previous Employer 2 | CDAC | laboratory assistant | 2013 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

the first thing we will do is refresh the page
If we still get an error then we will close the browser
and open it again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth speaker.
Put the speaker in pairing mode.
Switch on Bluetooth on your mobile phone.
Wait for the phone to connect.
Connect.

What according to you makes you a good candidate for customer service or technical support job?

"Customer First" is a mantra for any Organisation to succeed in its business. I follow this mantra.  Being responsive with a positive attitude, taking accountability & ownership, understanding Customer issues as a partner, and providing proactive cost-effective and best solutions to the problems before the Customer realizes would definitely differentiate you from others.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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