Subject: English Language Test - Farhan Zaidi
From: Farhan Zaidi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 02:53:34 -0400

Foreign Language
Screening Test

Name

Farhan
Zaidi    /  (+91) 8394096677    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Sir,

Thank you for ordering with us, as per your last order we are checking here

I am really sorry to inform you that the address that courier company have is
wrong, the order was shipped on the same day from our side

I request you to update your current address to get the product at your
doorstep

We are really sorry for the inconveniences

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul

We are really sorry for the inconvenience you have faced, we totally understand
your situation.

We will surely look into this matter and we will try to give you the best
solution

I'll raise a replacement for the same order

You will get the order within 5-6 business days

Thank you