Subject: Tech Support Candidate - Deepak Saxeba Deepak
From: Deepak Saxeba Deepak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 02:06:02 -0400

| | Tech Support Test

Name | Deepak Saxeba Deepak
E-mail | [email-masked]
Phone Number | (91) 8433164135
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bareilly
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sagenext infotech | Technical support | Currently working | 27000
Previous Employer 1 | Tech mahindra | Technical support | 30/11/2021 | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the internet connection. Will try to change rhe network. Check if there is any firewall blocking the connection. Will check the browser's settings if It is not blocking any IP. Will try to switch VPN on and off
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn off Bluetooth in both the devices. Check if the speaker name is coming in the scan devices. Pair the speaker with your mobile. Connect both wirelessly.
What according to you makes you a good candidate for customer service or technical support job? | Customer dealing capability.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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