Subject: English Language Test - Neha Bhadana
From: Neha Bhadana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 02:02:34 -0400

Foreign Language
Screening Test

Name

Neha
Bhadana    /  (91) 8447552727    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Sir/Mam,

I have looked into your problem and as per courier company details your address
is wrong so can you please provide your complete address with pincode so that we
can get it delivered to you.

Thanks and regards

Neha Bhadana

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Sir,

First of all sorry for the inconvenience caused to you, we will try to get your
issue resolved as soon as possible. For that i need you to share the images of
the defective parts.

Thanks and regards

Neha Bhadana